Privacy Policy

 

This privacy policy discloses the privacy practices for www.coolneon.com and www.shopping.coolneon.com. This privacy policy applies to information collected solely by these web sites.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We have access to and collect only the information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order or process a payment.

Unless you ask us not to, we may contact you via email in the future to tell you about events, specials, new products or services, or changes to this privacy policy. We typically send 5-10 mass emails a year. You can opt out of all mass emails by sending a message to info@coolneon.com with “Please remove” in the subject line or first line of the message, or by calling us. We will need to know your customer name to remove you from our list.

We never make unsolicited promotional phone calls or send unsolicited snail mail.

Orders
No personal information is required to browse our online catalog or any page on our web site.

To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date) on our order form. This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via our email address (info@coolneon.com) or phone number (510-547-5878):

   • See what data we have about you, if any.

   • Change/correct any data we have about you.

   • Have us delete any data we have about you.

   • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via our website, your information is protected both online and offline.

The credit card information that you submit online is accessible to us only until your order is processed and billed.  It is automatically removed from our system after the payment transaction is completed.

We also protect your information offline.  Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies
We do not use cookies to track and target the interests of our users.

Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Updates
Our Privacy Policy may change from time to time.  All updates will be posted on this page.

If you believe that we are not abiding by this privacy policy, you should contact us immediately via telephone at 510-547-5878 or via email at info@coolneon.com.

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